I would like to take this opportunity to introduce myself and thank you again for choosing Devonleigh Homes as your builder. Now that the overwhelming process of selecting and constructing your new home is behind you, we want you to be able to sit back, relax and enjoy it!
I am Jen Calbeck and together with our on-site Service Technicians we represent the Customer Service department for Devonleigh Homes. It is our job to ensure that you understand and are comfortable with your warranty coverage. I am here to answer questions and hear your concerns, but most importantly I am here to schedule our valued employees and trades people into your home to complete any warrantable work. For your own protection it is vital that you submit all of your concerns directly to us in writing. I understand that it may be tempting to call up one of our sales representatives or to stop a site supervisor or service technician on site to voice your concerns however due to the fact that they are very busy individuals this is how issues may become poorly communicated or overlooked.
I maintain an up to date and accurate file on every new home that we build and use this file to assist in rectifying all concerns quickly and accurately. The most effective way to receive after sales service is to contact me directly so that we can ensure that all of the necessary steps are taken to make certain that you are receiving the best service.
Should you require emergency service, a phone call followed up with a written explanation of your concerns is all that we require.
I look forward to addressing any concerns that you may have during the upcoming year.
Sincerely,
Jen Calbeck
Customer Service Administrator | Devonleigh Homes Inc.
Devonleigh Homes understands that your relationship with your homebuilder doesn’t stop when you receive the keys to your dream home: You need to know that your builder will provide consistent and unsurpassed customer service throughout the buying process and after you take possession.
Since its inception in 1996, Devonleigh Homes has prided itself on its exemplary customer service record, which is available on the Tarion website. This family-owned and operated company was honoured to be chosen as one of five finalists for a Tarion Award of Excellence in the Large Volume Category.
Devonleigh Homes has a strong reputation among its professional contractors, real estate representatives, homebuyers and in the industry as a whole for providing exceptional customer service; many buyers are repeat purchasers and referrals from other satisfied homeowners.
However, building homes is a complicated process, involving many different professionals and products, and despite our very best efforts, your new home may require attention even after you have moved in to make sure everything is perfect.
Your Tarion Warranty booklet has all of the forms necessary to activate any necessary service or repair. These forms are the fastest and most efficient way to put us to work resolving your concern. In order to ensure that you are fully covered by the terms of your Tarion Warranty, it is vital that any communication of this nature be made directly to our Customer Service department.
Once you have communicated your concern, Devonleigh Homes will use its expertise to determine the most efficient way to address it. In most cases, one of our skilled professionals will be scheduled at your convenience to complete any necessary work to your satisfaction.
Because Devonleigh Homes’ staff and contractors subscribe and adhere to the company’s commitment to providing a superior homebuying experience, you can be confident knowing that your needs and concerns will always be addressed with the utmost professionalism.
Many new purchasers of Devonleigh Homes are referred by current Devonleigh owners who appreciate our DESIGN, QUALITY CONSTRUCTION & AFTER–SALES SERVICE. At Devonleigh Homes we feel that you should be rewarded for your kind words.
Simply accompany your friend or relative into any one of our current sales offices on their first visit and register them with one of our sales representatives. Should your friend or relative purchase a home from us, you will receive a cheque for $1000.00, plus we will give your friend or relative another $1000.00 on closing. That is a total of $2000.00 for the both of you to enjoy.
Feel free to contact our sales staff for more information about making your friend’s your Devonleigh Neighbours
** This is an unlimited program! Refer as many people as you wish **
